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Error on REST API request - ConnectionResetError(10054, 'An existing connection was forcibly closed

alexey sorochkin

My REST API request from Python to JIRA is failing is following error message:

Connection aborted.', ConnectionResetError(10054, 'An existing connection was forcibly closed by the remote host', None, 10054, None

time.sleep() is not solving the issue.

Any help would be appreciated.

Accepted answers

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Thomas Deiler_db00h3

Dear @alexey sorochkin ,

this sounds crazy. Due to the nature of a REST call, which is stateless, a connection is never kept open longer.

Can you give me more details when this happens? Does this happen only for specific calls? POST, GET, PUT same?

So long

Thomas

alexey sorochkin

It happens one GET call

Thomas Deiler_db00h3

Ok. Which call exactly?

have you tried to send the REST call with a browser extension to verify if it works in general?

So long

Thomas

alexey sorochkin

So, yes we did couple of tests:

Its working from browser and postman

url = https://***jiraserver***/rest/api/2/issue/abc-123/?fields=issuelinks

response = requests.request("GET", url, auth=auth, headers=headers, data = payload, verify = False)

Thomas Deiler_db00h3

Ok this means the REST API interface in Jira is not broken.

request.request()

from a library?

Csaba Radi

I received the same error. We have two environments one for dev and one for prod - both using the same set of credentials, so I often wrote a script and tested it on dev then I ran it on prod.

When I have had the prod jira object created, and reused the same variable but swapped the url to dev, I got the same error. I have created a new jira object and the issue was sorted.

I am not sure how the jira object is created in python, but I am assuming that when we reuse an existing jira object and change the url to a similar environment, python will not regenerate everything, perhaps reuses the previausly created auth_object and the jira server doesn't like the requests and refuses them as these were created for a different server.

Kazim Rizvi

I am getting this error inside the venv virtual environment while not getting the error on the same script from outside of venv.

The JIRA is deployed on prem.

ira = Jira(url=JIRA_API_URL, token=JIRA_API_TOKEN, verify_ssl=False)

# JQL query to search for issues with a specific label

print(jql_request)

data_dict = jira.jql(jql_request) // Error here

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