Automation fails because two fields in the system have the same name

Question

I am trying to set a severity when multiple conditions exists. The automation validates successfully but fails when a ticket is created and fails to set the severity.

The problem is there are two fields in the system, one is a previous custom field we had created for severity and the other exists from JIRA Service management. I was wondering, what is the best way to fix the issue, by not purging the two severities.

Action details:

Issue condition

The following issues passed:WS-17

Edit issue

No fields or field values to edit for issues (could be due to some field values not existing in a given project):WS-17Found multiple fields with the same name and type: .Severity (com.atlassian.jira.plugin.system.customfieldtypes:select)

Dirk Ronsmans · Accepted Answer

Hey @albert_pinto ,

Could you maybe share how you are setting the value? Is this through the edit issue properties or are you passing a "advanced" json?

Joseph Chung Yin · Accepted Answer

@albert_pinto -

When setting up automation, you need to specify the which field that you want to use.  In your case where you have two fields with the same name, you may selected the wrong "Severity" field in your setup.  I would recommend that you should rename your custom field "Severity" to something else (i.e. "Issue Severity") to differentiate your custom field with JSM's system field.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.