Sending all updates to tickets and new ticket creation to external email

Ivan Shaw

Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts could be sent to me so I can see when new tickets or updates are made as the only email we can use is the service@mycompany.atlassian.net.

Is this possible and if so how can I do it? Any ideas?

Brant Schroeder

@Ivan Shaw 

Can you provide a little more information about what is occurring.   Agents in the service desk should get all the updates you are referring to through there emails when these updates occur.  You can change the notification scheme to provide updates to other users or groups as well.  More detail about the issue you are having and screenshots or an example would be helpful.