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created vs resolved chart not showing all issue types in the resolved field

Delbert Gray

This question is in reference to Atlassian Documentation: Created vs. Resolved chart showing incorrect count of resolved issues

created vs resolved chart not showing all issue types in the resolved field.

Created vs Resolved Configure Screen.PNG

Resolution date.PNG

Accepted answers

Nic Brough -Adaptavist-

What is the filter you are using for the chart?

I'm not sure what you mean by "issue types in the resolved field" though - there's no resolved field on the graph and issue types don't go into fields.

All comments

Nic Brough -Adaptavist-

What is the filter you are using for the chart?

I'm not sure what you mean by "issue types in the resolved field" though - there's no resolved field on the graph and issue types don't go into fields.

Delbert Gray

The JIRA report I'm using is called "created vs resolved" and it has no filter. The problem I'm having is when I click on a particular month to review the resolved JIRA tickets it only displays one issue type (support). In the past when I would review resolved tickets it displayed all issue types (support, NPI, Bug, Improvement, Task etc...).

Resolved list.PNG

Created vs resolved chart.PNG

Nic Brough -Adaptavist-

Ok, that's good info. Two further questions:

What is the configuration of the report? You can get that out as a gadget, which have configs, which is why I ask. But is it, very simply, the one in the project reports for that project?
On your list of issues you expect to show, could you add the columns "resolution" and "resolution date"?

Delbert Gray

My response to question #1:

Attached is a screen shot showing the "created vs resolved" configuration page.

My response to question #2:

My issues list already displays resolution in one of the columns. The "Resolution date" is not a selectable option and does not exist.

I've been using this report for 9 months with no issues until 2 months ago. I've made no changes except for querying records

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