Issue reached into Jira very slowly

Question

Hi All,

I need someone's help on this issue,

CLIENT sent through the attached issue to JIRA via EMAIL HANDLER.  Unfortunately, it doesn’t show in JIRA Dashboard under “Reported by Me”. I’ve try to click on the “Refresh” icon, but it shows the same ( ticket  ) AFTER HOURS.

Could someone please advise ASAP.

Gonchik Tsymzhitov · Answer

Have a look at /logs/atlassian-jira.log then in /logs/atlassian-jira-incoming-mail.log also, you can check the next KB https://confluence.atlassian.com/jirakb/diagnose-incoming-mail-issues-in-jira-server-229180314.html https://confluence.atlassian.com/jirakb/jira-incoming-mail-handler-processes-the-email-using-an-incorrect-user-968684632.html

Roja Gurram_ey6522 · Answer

Hi Gonchik,

What need to check specifically on other email handler please ? In spam none of the issues are in Queue.

Please advise accordingly.

Gonchik Tsymzhitov · Answer

Hi!

Let's start from atlassian-jira-incoming.logs .

Then check how about other mail handler? How about spam ?