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Software not starting after server restart

Omar Rondelli

Atlassian Service started but Software not starting after server restart

Accepted answers

Dirk Ronsmans

Hey @Omar Rondelli ,

Could you gather/share some more information?

Did you check the logs?
Was an upgrade performed?
Is there anything else installed (JSM?)
Can you check the versions & licenses page to see if the app is actually installed?

with only the message that it's not starting we can't do much I'm afraid.

All comments

Dirk Ronsmans

Hey @Omar Rondelli ,

Could you gather/share some more information?

Did you check the logs?
Was an upgrade performed?
Is there anything else installed (JSM?)
Can you check the versions & licenses page to see if the app is actually installed?

with only the message that it's not starting we can't do much I'm afraid.

Omar Rondelli

Hi,

After I rebooted the server (windows server 2012) Jira is not launching. I noticed there is no “JIRASoftware030317162115” under the seriveces…

I think I have upgraded to 8 a while ago (not sure if I have restarted the server since then)

Regards

Omar Rondelli

but it was working on Friday (before I restarted the server)

Dirk Ronsmans

Well you say the service was started but the software is not (or Jira Software is not).

The name of the service could have change after your upgrade. You can always see if there is a tomcat process running.

I would however check the logs first to see if there is an error message, perhaps a DB connection gone wrong?

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