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Affected Services field on Jira Dashboards

Ken Young

I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the in a Filters gadget. I am able to see the information on the individual tickets, but not in the dashboard view (assuming because it is a multi-option in JSM/OpsGenie.

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Vero Rivas

Hi @Ken Young

For gadgets it is necessary to use filters, maybe first make a filter with all the information you need and then with a gadget or several you can visualize what interests you

Cheers

Ken Young

Hi Vero. Thx for the reply. I have already created the filter in JQL , but the information doesn't display. Is that information in some other location (I don't think JQL has the concept of a join), or I have to use IDL or something newer.

Ken Young

Unfortunately this seems like an issue that will require development. I have upvoted issue https://jira.atlassian.com/browse/JSDCLOUD-9768 as this doesn't seem to be a current capability. Would like to know if others this this would be helpful.

Jeret Shuck_hfty3t

Thanks for the thread @Ken Young I'm also looking to achieve something similar.

Ivan Garcia _Appfire_

Hi @Ken Young,

I understand your problem, we hope Jira addresses this sometime in the future. In the meantime, you might be pleased to hear that we provide a commercial app that supports it.

Dashboard Hub for Jira allows you to build customized dashboards and reports. You can easily add the "Affected Services" field thanks to the JQL Custom Charts gadget, and display it in the dashboard view by means of Pie, Bar, Tile, Line charts, ... Whatever suits you best.

Screenshot 2022-03-24 at 13.27.16.png

You can give it a try for free and see if it helps you

Best,

Iván

Ollie Peacey

Hi @Ivan Garcia _Appfire_, is there an update on this? Or perhaps a ticket where the work can be tracked?

Ivan Garcia _Appfire_

Hi @Ollie Peacey I don't work at Atlassian, but you could look for tickets referring to 'Affected Services' here

https://jira.atlassian.com/browse/API-399?jql=text%20~%20%22affected%20services%22

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