How to send mail based on required field?

Question

I setup JSM as default option.

and I register new issue by email.

that is,  I sent new issue with "support@~~~~" email address which is supported by JSM

After Inserting New field, It doesn't work.

New field is required field.

How can I use email register based on required field?

Angélica Luz · Accepted Answer

Hello @corobot.dev,

Thank you for your question.

When receiving requests via email on Jira Service Management, the request type must have only the Summary and Description as required. All other fields must be optional.

For more details, please check the documentation below:

Choose a request type for email requests

To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields only (all other fields are not required).

Kind regards,
Angélica