Round robin ticket assignment assigns to same person.

Stephen Solomon

Hello,

I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue. 

I am using group assignment for the loop and have 4 agents correctly in the group, but the assignment seems to be random and actually seems to favor one person.

Here's the automation setup: 

Any help would be appreciated.

Brant Schroeder

@Stephen Solomon What do the automation logs show for the execution of that rule?