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Permission for jira service projects

Amanpreet Singh_n1csls

Hi there

I was wondering is there any way to create permissions for people in the company to only view and comment on the requests from jira service portal and queue? I don't want them able to change the issue or delete.

Which role would be best for such kind of permissions?

Accepted answers

Mikael Sandberg

Users that are set up as service desk customers will only be able to view and comment on the requests via the portal, this the default behavior. Even if they have access to Jira they will not be able to see the JSM projects from within Jira unless you give them access to do that.

All comments

Mikael Sandberg

Amanpreet Singh_n1csls

@Mikael Sandberg Hi thanks for your reply. So will they be able to see the issue in queue and comment through here after openinig? or u mean that they will be able to see the issues through the portal?

Mikael Sandberg

The portal is the only place they will be able to see their requests and interact with them. This is what the customer sees if they go to the portal and select Requests:

Screen Shot 2021-04-12 at 4.20.12 PM.png

Obviously they would see their request in here (my requests are empty because I don't have any open ones in this test project). The only thing the customer can do once they submit a request is to add comments to it and transition it to a different status if your workflow allows them to do that. They also have to option to share their request with others.

Amanpreet Singh_n1csls

@Mikael Sandberg I can only see my request through portal even i am have administrator permission and its same with my coligue who have jira customer role he can see his request

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