prefilled fields based on reporter in jira service desk

Question

Is there a way to have a pre-filled field based on the reporter in Jira Service Desk?  The reporter would be someone outside my organization.

Example:  Reporter = Jane.Doe@gmail.com

Jane Doe would have a specific field  already filled in based on her domain as@gmail.com

Thanks!

Katherine Stevens · Answer

Not all of my customers are in an organization in Jira. Without using the organization, is there any way while during issue creation, Jane Doe  would have the custom field called Platform filled in?  This way while she is creating the ticket, she wouldn't have to fill in that field, it would be automatically filled in.

Thanks so much!

Ravi Sagar _Sparxsys_ · Answer

Hi @Katherine Stevens

Yes, you can use Automation to update the Organization field using the reporters email.

Ravi