Trying to set up email notifications to email on our domain

Ernest Cook

We are trying to set up a new domain email for Atlassian to send notifications from instead of the system default.  I have configured SPF, DKIM, and MX records for the domain email but when we try to add the email to Notifications the system says "Could not verify ownership of the Domain"

 

What are we missing to set up notifications?

Angélica Luz

Hello @Ernest Cook,

Welcome to Atlassian Community!

Checking the details of your domain (the one from the email you are using here in community), I can see that it was verified, but on our https://domain-check.atlassian.com/ it shows that the DKIM records are missing and the SPF reached maximum recursive depth.

Did you follow the steps from the documentation below?

• Configure Jira Cloud to send emails on behalf of your domain

Please, check the details on your domain again, and once the domain-check.atlassian.com doesn’t show errors, you should be able to change the email address on the project.

Feel free to share screenshots with us, just make sure to hide private details.

Kind regards,
Angélica