nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation rule - Reopen on Comment can I specify length?

Heather Reid_6g7h9o

Hello, we have a working automation rule that keeps tickets resolved when customer comments with "thank" However, sometimes they then continue on with other information. Is there a way to include a comment length?

Like comment is less than so many characters or words.

I've added a screen grab of our current rule set up.

jira automationm rule.JPG

Thank you so much!

Heather

Accepted answers

All comments

Kian Stack Mumo Systems

Instead of using a legacy rule, I would do a rule using Automation for Jira.

You can query for the comment length like this:

Screen Shot 2021-04-07 at 12.10.43 PM.png

Heather Reid_6g7h9o

I only have access to legacy rules, I'm not a super admin just a user with some elevated permissions. Is there any way I can do it using the tools I'm allowed to access?

Kian Stack Mumo Systems

Project administrators have access to both sets of rules.

What do you see when you click on Project Settings > Automation?

You should see both of these:

Screen Shot 2021-04-07 at 12.16.15 PM.png

Heather Reid_6g7h9o

HI there,

I do not see that, perhaps I'm on a different version (v8.13.4)? jira automation menu.JPG

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

automation

rule

reopen