I try to format the default texts in a paragraph field but it does not reflect properly in the form.
For example, I format a text in bold when I set up the default text in the request form as an admin. But when I check the actual requester form the word would not appear to be formatted in bold but would just show as *bold* instead.
When I try to hyperlink a text, same thing happens. Instead of the word appearing as a clickable link, I would only get [hyperlink|https://www.google.com] in the customer form.
Am I missing something? It's odd that you're given the option to format it from an admin/agent level when setting up the field but would not seem to be working when you're looking at it from the customer forms already.