I need something like email alerts as it is done in SD. In the form of stars.
Do you mean the "customer satisfaction" stuff that SD sends out after resolution?
Yes exactly. Is there an analogue of this in the software project?
No, a Software project isn't really expected to be doing Customer Satisfaction, they're expected to be driven by the Product Owner working closely with the team, and being the person talking to the "customer".
But there's good uses for it if you're not working as Software is built for, you'll just need to add something that can do it - I'd take a look at the Surveys for Jira app which is a bit more generalised than customer satisfaction, but includes full csat functionality. There are some others in the marketplace, but this is one that does csats off-the-shelf
Thank you, you helped a lot. We will apply it in practice!
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