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Automatically move from resolved to closed.

jlee_08eurj

Hello Community,

I'm very new to Jira and currently have a basic understanding of the functionality.

Can someone help me out with this problem? I need to automatically transition to a "CLOSED" status on tickets that have been in "RESOLVED" status for 3 days based on the calendar, (excluding weekends and holidays).

Accepted answers

Dave LIAO

@jlee - hi!

Consider project automation.

Go to your project settings, then click "Automation".

Is your Jira project a Jira Service Management project? You should have access to an "IT Service Management" automation library. Try "resolve issues due to inactivity".

adjust the automation's WHEN so that its JQL is "Resolved"
adjust the automation's THEN action to transition your issue to "Closed"

Good luck! 🙏

All comments

Dave LIAO

@jlee - hi!

Consider project automation.

Go to your project settings, then click "Automation".

Is your Jira project a Jira Service Management project? You should have access to an "IT Service Management" automation library. Try "resolve issues due to inactivity".

adjust the automation's WHEN so that its JQL is "Resolved"
adjust the automation's THEN action to transition your issue to "Closed"

Good luck! 🙏

jlee_08eurj

Dave I believe this is what I need! Thank you so much!

Dave LIAO

@jlee - Anytime! If you have other questions, just start a new question!

If you need clarifications on this answer, of course leave a comment. 😊

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