What do we want to do?
We want to choose a different “From Address” to send emails from an Issue. Example:

If we don’t change the “From Address”, the email is sent with success. Example:

What have we configured?
- On the menu “Manual Email Default” we added this e-mail address:

2. On the “SMTP Connections” menu, we configured this e-mail address.

One thing that we noticed, if we use the ‘Send Test Email’ feature, it works, but when we e-mail from the issue, it doesn’t.

Successful email:

Can someone help us with getting this configuration working?