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Where do I configure my Kanban board in Jira Service Management?

T Waanders

Hi all,

So I am looking for a solution for my consulting team and it looks like the Atlassian suite best matches our requirements:
- A request portal internal and external stakeholders (Jira Service Management)
- A knowledge base (Confluence)

But I am missing a third feature:
- A way to assign tickets to the team and work using Kanban (????)
I cannot find a way to create a Kanban board (similar to Jira Software, Trello and many other software solutions). Where can I find this feature?

Thanks!

Accepted answers

Joseph Chung Yin

@T Waanders -

Hi there:

By default, JSM project doesn't offer the concept of Kanban, it is using Queues concept in managing issues. However, you should be able to create a Kanban board via a different way - Please refer to this kb posting - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@T Waanders -

Hi there:

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Joseph Chung Yin

Forgot to mention that you will need Jira software license too to be able to create the Kanban board, as it is for Jira software projects (by default). The kb article just give you an workaround. So if you only have JSM, then the workaround is not applicable for your ask.

JSM doesn't have all the functionality that one uses in Jira software (and vice-versa that Jira software doesn't have all the functionality that one uses in JSM).

Best, Joseph

Heather Brown_e9w2e7

Hello. According to Atlassian support, the best way to get attention on this issue is to comment on the following suggestion:

Ability to create Kanban Board for Service Desk

It is currently in the "Gathering Interest" phase of their workflow. Please spread the word, and take a moment to comment on this ticket.

Thanks,

Heather

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