How do I add additional recipients to an individual ticket ?

Phil Burke_aekase

Wondering how I might add recipients to a ticket; eg. john@xxx.com is the reporter but I think james@yyy.com should be aware of this issue.

I have tried just adding them in a reply email, however this will only include them in that particular email... not permanently add them to all communication on the ticket.

Thanks in advance for any help

Andrew Kendris_io3cw5

Hello @Phil Burke - you are only able to assign a ticket to a single user but you are able to add others at Watchers. By being a watcher, these users are notified of any activity that is performed on the ticket (as outlined in the project notification settings for the Watcher role). 

Also, when making comments in the ticket, you can mention anyone you want to be informed of the comment you are adding for transparency.