Adding labels on a ticket very often doesn't work

Question

Hello,

the last 2 weeks our team is struggling when they are adding labels to each ticket.

Currently in around 80% of the cases when starting to add the labels that are needed (existing) there is no feedback on the labels that we can choose from.

After refreshing the page (sometimes a couple of times) this problem fixes itself but no need to tell this is very annoying and time consuming for our team.

This 'feature' is happening in different browsers.

What's happening?

Thanks for the feedback.

Will(y) De Vos · Answer

Indeed, this was the one, I voted and commented on it.

Thanks,

Brgds,

Will

Charlie Misonne · Answer

Hi Willy,

I think your are encountering this known bug: JRACLOUD-76266

If this is what you are experiencing please comment and vote on the issue.