nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I shut down an automatic status change?

Status automatically changes when a reply is sent to customer. How can this be deactivated?

Accepted answers

Hi @jlee ,

Are there any automation rules set up in the system?

QQ截图20210401110653.png

All comments

Hi @jlee ,

Are there any automation rules set up in the system?

QQ截图20210401110653.png

yes

at first reply to customer the status automatically changes.

I'm in a test environment and I only want to change this for the inactive workflow that I am editing.

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