Hi, and thanks for helping. I have discussed this before and thought the problem was solved but turns out it's not. All setting to my knowledge are default.. I really don't know enough about this platform to change things.
When I resolve an issue I mark it as 'done' and then leave it in the 'Resolved' queue until (in theory) the end of the month (or a little longer) until I have invoiced the ticket, at which point it will be marked as closed.
After some confusion when raising this issue previously I know for ABSOLUTE CERTAIN that I left items in the resolved queue, but now on the 1st of the month it is empty and everything seems to be in the closed queue.
Please help.
