For my service tickets that are waiting for customer for more than 3 days, I would like them to be closed automatically.
can someone please help?
there exists an Automation template in the Library section for this or should be...
It is call Resolve issues due to inactivity. Note you will want to edit to meet your situation. LMK if this does not work for you.
Thanks Jack!
It looks like you're new here. Sign in or register to get started.
