Categories & Sub-categories under jira portal

Question

Hi

I would like to create a Category under the Group I create in my Portal.

I have one button for Website and One for Helpdesk

under Website, I want to have Bugs ----> and then sub-category of list of options.

I know how to create the Website, Bugs but from the Bug option I don't know how to proceed in adding more options.

For example:

Website

Bug

Bug On Component 1

Bug on Component 2

Bug on Component 3

Feature Request

Upgrade Version

Change Maintenance rule

Thank you

Michael Simmons_k03bu0 · Answer

Angélica,

This will never happen, so I would suggest not holding your breath. Basic things like this (which was requested 5 years ago) never happen.

Rinat Balot · Answer

@Angélica Luz Thank you but i know how to create the Website and Feature request groups, it's the sub and sub sub groups that i can't.

I found a work around for now that is to set up under each of them fields called: CASCADING LIST FIELD which really helps with what i am facing.

Thank you anyway for the help

Angélica Luz · Answer

Hello @Rinat Balot,

Welcome to Atlassian Community!

On Jira Service Management, currently, it’s only possible to organize the request types in Groups. I understand that you would like to add a sub-group to better organize the request types, but there is no option for that at the moment.

There is a feature request suggesting the implementation of such ability:

Add ability to organise request types in sub group

Please, click on vote and watch to receive updates about the feature.

In this case, the workaround is to add a group for Website - Bugs and another one for Website - Feature requests.

Kind regards,
Angélica