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Project type "Software Project" missing since Jira 8.16 upgrade

Yves Tremp

Hi all

I did a Jira upgrade (from 8.15 to 8.16) and now I can not create any Projects with Type Software.

Existing Projects seems still to work.

I did some research, but did not find any answer. Already did a restart, checked the logs for errors.

Can someone help me? What more information are needed?

Best Regards

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Yves Tremp ,

please check that JIRA Software module is still installed after the upgrade.

Moreover, try to clean plugin cache and restart the application.

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Yves Tremp ,

please check that JIRA Software module is still installed after the upgrade.

Moreover, try to clean plugin cache and restart the application.

Hope this helps,

Fabio

Alexis Robert

Hi @Yves Tremp ,

can you check in the Administration, in the Applications menu, that Jira Software is properly installed ? I've had this issue where after an upgrade I had to manually click on "Install Jira Software".

Similar to this screenshot :

Let me know if this helps,

--Alexis

Yves Tremp

Hi @Alexis Robert

Many thanks for your fast replay.

Indeed Jira Software is not installed. I can click on install but i get an error which are refering to the logs. In the logs I can not find anything helpful.

Do you have an idea?

Maybe one question, There is no Jira Core Licenses need to run Jira Software? That would be a problem...

Yves Tremp

Hi @Fabio Racobaldo _Catworkx_

Many thanks for your fast replay.

JIRA Software isn't install and trying to install it again does not help.

Any idea which Logs they meant in the error?

Regards

Alexis Robert

Yes Jira Core licences are not needed, that's not the issue here. I've had the problem before, it can also be because of the package you used to install Jira.

You can try this SQL query to re-enable Jira Software :

update pluginstate SET pluginenabled='true' where pluginkey='com.atlassian.jira.jira-software-application';

Fabio Racobaldo _Catworkx_

Hi @Yves Tremp ,

I had a similar issue during a customer upgrade in the past and I spent a lot of time to install again the module after an upgrade. Try to :

Stop instance
Clean plugin cache
Start instance
Install JSD using obr or URL

Fabio

Yves Tremp

Hi @Fabio Racobaldo _Catworkx_

Looks that this worked for me, without using install. Just cleaning the cache.

Many thanks!

Yves Tremp

Hi @Alexis Robert

Just with the SQL it did not work. With cleaning the cache, it worked for me.

Many thanks for your help!

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