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CSAT assessments

Suelen de Cassia Fernandes Batista

Hello!

What is the step by step to access CSAT assessments on my platform?

Accepted answers

Angélica Luz

Hello Suelen,

Welcome to Community!

After following the steps of the documentation Ajay shared, in order to access CSAT comments and ratings, you can go to Reports > Customer satisfaction.

Then, on “Show” you can filter by past X days, past quarter, past year, or using a custom range.

Screen Shot 2021-03-31 at 15.09.38.png

Kind regards,
Angélica

All comments

Ajay _view26_

Hi @Suelen de Cassia Fernandes Batista

A warm welcome from the Atlassian community !

Did you check the Atlassian documentation https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/

This should help you to get started with CSAT for your JSM projects.

Please feel free to reach out !

Angélica Luz

Hello Suelen,

Welcome to Community!

After following the steps of the documentation Ajay shared, in order to access CSAT comments and ratings, you can go to Reports > Customer satisfaction.

Then, on “Show” you can filter by past X days, past quarter, past year, or using a custom range.

Screen Shot 2021-03-31 at 15.09.38.png

Kind regards,
Angélica

Suelen de Cassia Fernandes Batista

Thank you!

Welcome!

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