Disable automatic ticket linking in comment

Question

Hi,

Is it possible to disable auto-linking a ticket when typed or included in the comment?

I want to put TEST-123 and send it to the user as TEST-123 plain text only.

Thanks

Angélica Luz · Accepted Answer

Hello @Stephen Villegas,

Welcome to Atlassian Community!

When adding an issue key to a comment and press space or enter, it will be automatically changed to a link and currently, it’s not possible to disable that.

There is a feature request suggesting the implementation of this ability:

Allow disabling of issue key links

Please, click on vote and watch to receive updates about the feature.

For now, a workaround is to add the issue key inside brackets, for example, or add a period, and then remove it before posting the comment or add the issue key and a comma. As I mentioned, it only turns into a clickable link if you press space or enter after typing the key.

Hope this helps!

Kind regards,
Angélica