nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Assigning round robin according to the hour of the day

Mark Cartwright

Hello,

I'm looking to auto-assign tickets to my global team according to the hour of day the ticket is created.

Team members come on and off shift at different times so I'm using the Else-if blocks to check on the hour and then assigning round robin to whomever is on if the condition for that block is met:

This isn't working so can anyone advise on why please?

Many thanks in advance,

Mark

Accepted answers

Mark Cartwright

It works perfectly if you remember to turn the rule on!

Sorry all

All comments

Mark Cartwright

It works perfectly if you remember to turn the rule on!

Sorry all

Jack Brickey

Ha, love it! That is an interesting automation rule. You should consider sharing the entire flow for future searchers.

Mark Cartwright

Absolutely happy to do that! What's the best way to do so? Start a discussion, or just paste here?

Thanks.

Jack Brickey

Well if you have permission to write an article that would be cool and then paste the link here. If not just paste here would be welcome too! Cheers

Kapil Joshi_e2fbmc

Here is what we did. If else block for each shift making sure there is no overlap.

For some reason round robin did not work with Jira group so I used "A user defined list" option.

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