How to bulk anonymize JIRA Service Desk customers

Question

Every time a user writes a request to our service desk, a new JIRA Service Desk customer user is created. Customers are communcating only per mail and they have no access to their automatically created customer account.

We want to anonymize all customer accounts older than a specific age. JIRA offers the option to anonymize single users:

But I did not find any possibility, not built in nor via an add-on, to anonymize multiple users at the same time.

How yould this be approached?

Johannes Heger (CD) · Answer

Hi @Valentino Dax , I have written a Python script to anonymize Jira-users in bulk. Please see my answer to my own question REST or Java-API for user anonymization?.

Any feedback is appreciated.

Kind regards, Johannes

Valentino Dax · Answer

@Hi @dirk ,

thanks for your reply, I already thought that this might be the only way but hoped, that there would be a better solution.

Thank you

Dirk Ronsmans · Answer

Hi @Valentino Dax ,

I was not able to find anything out of the box for that but going by the article https://confluence.atlassian.com/adminjiraserver/anonymizing-users-992677655.html there is a way to do this through the REST API.

https://confluence.atlassian.com/jiracore/dev-docs-anonymizing-users-983503081.html

So as an admin you coud write your own script that and using the API you could then anonymise them!