Tempo Timesheets is deactivated again and again

Question

With us the plugin deactivates itself again and again for no apparent reason.

We use Jira Software (Data Center)

Susanne Götz _Tempo_ · Answer

Thank you

Best regards,
Susanne

Matthias Freitag · Answer

Hi @Susanne Götz _Tempo_

there are no errors or something else. License is valid until 2023.

I will create a ticket for the Tempo Support team.

Best regards,

Matthias Freitag

Susanne Götz _Tempo_ · Answer

Hi @Matthias Freitag

Can you please check if there is any error in the Tempo Timesheets information in JIRA Administration, Manage apps, select Manage apps in the sidebar and expand the Tempo Timesheets part. Is the version you are using compatible with your JIRA version or is there any message about a mismatch of the license, ...

In case there is no error displayed there, can you please create a ticket in our Tempo Support channel, https://tempo-io.atlassian.net/servicedesk/customer/portal/6.
Information about the JIRA version and versions of Tempo Timesheets and all Tempo System plugins can be helpful.

Best regards,
Susanne Götz
Tempo team