I am looking at using JIRA service management for a support team and have a few requirements that would need to be filled. They are listed below, please let me know if you know of any answers.
1: It looks like a chat based support system that is placed within a website is feasible any ideas which system is best?
2: Using the bot within the chat feature to help resolve some of the more common questions is this feasible?
3: We also support an email and phone line, what would be the best way to integrate this?
4: We have a knowledge base that we would like to host in the same system, is there a way to make it available to users?
5: Is there a HubSpot integration that can pull in information from hubspot and tie it to the contacts and their companies?
Sorry for the long list. We are currently using intercom/jira classic business project and are less than thrilled with intercom.
