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I need help to create an automation rule that automatically escalates the priority of an issue.

Michael Gomes_6x590a

Accepted answers

Olga Videc

Hello Michael,

Use automation for this, create two rules

Go to project settings automation add a new rule

When: SLA Threshold breached (choose your SLA) will breach in the next 7 days

Add component: Edit issue - edit priority - low

Second rule

When: SLA Threshold breached (choose your SLA) will breach in the next 5 days

Add component: Edit issue - edit priority - medium

BR, Olga

All comments

Olga Videc

Hello Michael,

Use automation for this, create two rules

Go to project settings automation add a new rule

When: SLA Threshold breached (choose your SLA) will breach in the next 7 days

Add component: Edit issue - edit priority - low

Second rule

When: SLA Threshold breached (choose your SLA) will breach in the next 5 days

Add component: Edit issue - edit priority - medium

BR, Olga

Michael Gomes_6x590a

HI Olga,

Thank you for you quick reply. I will give it a test and will let you know.

Have a good day

Michael Gomes_6x590a

Hi Olga,

I am new to Jira, and I am not seeing the option to add medium

under the Edit Issue - edit priority - medium

Can you explain further, please.

Michael Gomes_6x590a

Never mind I figure it out. Sorry the texts. I will test them in a few days and get back to you.

Once again, thank you very much.

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