We use portal groups to organise requests based on the services. Is there a way to set the affected services field depending on the portal group?
Thank you
Reinhard
Hi Richard
You could use automation, so that if request type = X it updates the affected service to Y
Hope that helps,
Liam
Hi Liam,
thx for your reply. We will give this a try.
Hi,
did that work/help? Because you asked for setting a field depending on portal group (not request type)
kind regards
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