nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I create a filter that shows issues requiring my approval? - Service Desk Approver Issue

Pete P_lbwqsx

How can I create a filter that shows issues requiring my approval?

Using Jira service desk I am supposed to see items requesting my approval on the customer dashboard, unfortunately they are not showing up for me. Instead I see a 0 even though I have one or more approvals pending:

I know in the Request Type configuration "Edit Fields" page there is a tab where you set what shows up on the customer portal and I can confirm that my "Awaiting Approval" status is in there.

Accepted answers

John Funk

Hi Pete,

Maybe something like:

project = jira and "Approvers[User Picker (multiple users)]" = john.funk and "Approvals[Approvals]" = myPending()

All comments

John Funk

Hi Pete,

Maybe something like:

project = jira and "Approvers[User Picker (multiple users)]" = john.funk and "Approvals[Approvals]" = myPending()

Pete P_lbwqsx

Wow that was quick @John Funk, ty!

I am on server and Issue Navigator is not liking that...

Field 'Approvers[User Picker (multiple users)]' does not exist or you do not have permission to view it.
Field 'Approvals[Approvals]' does not exist or you do not have permission to view it.

Ideally I would like Service Desk to work as it is supposed to, displaying issues requiring my approval in the UI, but I take the filter as backup.

John Funk

You should be able to use that filter as the basis for a Queue in the project as well.

If you don't have an Approvers field, you can add it as a custom field. :-)

Pete P_lbwqsx

Thanks @John Funk for the assistance

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-core

jira-core-server

approver