I am new to Jira. I have a service desk instance, that needs to feed to a kanban board.
(https://uprightly.atlassian.net) How do I connect these two?
@The App Anvil LLC -
Unfortunately, JSM (JSD) project doesn't support Kanban board concept out of the box. It uses the concept of QUEUES instead. Only Jira project uses the concept of SCRUM/KANBAN boards concept.
Only if you are also using Jira in addition to JSM (JSD) in the same env, then you can try the workaorund mentioned - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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