Email to Ticket function - Hide all emails captured by email handler

Question

Hi,

I am using the email to ticket functionality in JIRA SMC.

Every time I am forwarding an email to the support queue I can see that a ticket is getting created.

However, it seems that even the 'from' and 'to' also all the 'cc' are getting imported.

I would like to create a ticket automatically only with the body of the message.

Is this achievable?

Thank you for your help

Bastian Stehmann · Answer

I'm not sure, as I didn't try yet, but I think it should be possible with email this issue.

https://marketplace.atlassian.com/apps/4977/email-this-issue

cappucciknow · Answer

Hi!

Thank you very much for your answer!

Do you know any app that I can use for this purpose ?

Best Regards

Bastian Stehmann · Answer

Hi,

This is not possible out of the box with the Jira Service Management Mail Handler. It is probably possible using an app.