Inspite of changing the [permission so that anyone can comment on the ticket, new replies over mail, to an existing ticket is creating new tickets.
kindly help
are the replies actually replies to the email from Jira or to the original email? Is the Issue Key in the subject of the reply?
there are two kind of replies1. Replies to the email from JIRA2. replies to the original email thread through which the ticket was createdpoint 1 will have the issue keypoint 2 will not have the issue keyWith the above understanding, can u guide me on the service desk behavior
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