Customer cant download attachments without signing up

Question

The issue I face is as follows:

* A Customer creates a request via email. The Customer is not signed up to Jira Service Management and there is no intention for the Customer to ever do so. 
* An attachment is added by the Agent under "Reply to customer" section. 
* The Customer receives a link to download the attachment via email but in order to do so he/she must create an account and sign in order to retrieve the document.

Is there any way around this?

Boris Berenberg - Atlas Authority · Answer

We offer attachments in emails up to 21MB if you use Notification Assistant for Jira

Jack Brickey · Answer

If you are interacting with the customer via email you should place attachment into email response.

Liam Green · Answer

Hi @Ross Wicks

Welcome to the Community!

Currently that isn't possible out of the box with Jira.

There is a suggestion for this that you can watch and vote on here.

Our business uses a Marketplace app called Email this Issue, it has this functionality so you may want to look into it.

Hope that helps

Regards, Liam