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How to Stall a ticket, while it REAMINS in the right status?

Tomas Lundborg

We have defined a status called "Stalled". Once somthing is stalled, it moves there. Problem is that one looses the context, in which status is it stalled?

Before, in the Classic board, there was this conecpt of "sub-status", where one could "tag" a ticket to be stalled.

Accepted answers

Michael Danielsson

Add a customfield, e.g Multi checkbox called Stalled.

Add Swimlane based on Queries and enter a JQL query, e.g. Stalled = Yes

When an issue is stalled, check the checkbox for Customfield Stalled.

Then you have a swimlane with all stalled issues

All comments

Florin Manaila4

AFAIK, you cannot have sub-status as a standard field. However, you can either add a custom field which says whether the issue is stalled or not or create the Stalled status and add a custom field which will hold the last status, but in this case you will need some workflow scripting plugin (to provide a condition) to get it back to that status.

HTH

Tomas Lundborg

Thanks, that is possible, yes, but it is a workaround. And when displaying it in boards and such, it will be cumbersome to visualize it.

From my perspective, conceptually, something is stalled inside another status. Stalled is not a status of itself.

Michael Danielsson

You can use a flagging field and do not have to change the status.

The issues will end up under a Swimlane in the rapid board.

See https://confluence.atlassian.com/display/GH/Configuring+your+General+Project+Settings#ConfiguringyourGeneralProjectSettings-flaggingfield

Tomas Lundborg

Yes, seen that, BUT when to define Flagging field, under Greenhopper Configuration, it says it only applies to all the Classic boards.

Have you done it in the new Boards (RapidBoards) of Greenhopper? If so, where do you configure which field is the Flagging field?

Florin Manaila4

According to this [1] it's not yet possible with the rapid boards, but it seems like it will be available soon.

[1] https://answers.atlassian.com/questions/42921/greenhopper-rapidboard-blocked-flagged-impediment-attirbute

Michael Danielsson

Add a customfield, e.g Multi checkbox called Stalled.

Add Swimlane based on Queries and enter a JQL query, e.g. Stalled = Yes

When an issue is stalled, check the checkbox for Customfield Stalled.

Then you have a swimlane with all stalled issues

Tomas Lundborg

forgot to say : THANKS!

Tomas Lundborg

yes, that is a decent way. will do so for now. but still....

Michael Danielsson

If you are satisfied with the answer, please accept it.

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