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Does anyone know how to create a queue without the filters being set?

Shaun Morgan_n7yng8

Just to give a bit of context this is for a test migration from another iTSM tool and I want to be able to see the migration tickets in Jira, apparently I need to set up a queue without filters set, but unsure how to do that?

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Dirk Ronsmans

Hi @Shaun Morgan ,

That seems a bit counter intuitive.

A queue in itself is a filtered list of issues. If you however need a queue that shows all? then you might just put an empty filter and it will show all.

You don't need a specific filter set (as a saved filter), this filter on the queue will just be build dynamic. Does this make sense to you?

Shaun Morgan_n7yng8

Yes I get you, however saving a blank filter still doesn't allow me to see the tickets must be something else I need to do. I will let you know once I work it out.

Dirk Ronsmans

Do you get errors or just not seeing what you want to see?

Feel free to elaborate and maybe throw in some screenshots.. happy to take a look!

Shaun Morgan_n7yng8

So as I said, this is a migration from freshservice so not your traditional query. I just expect to see the migrated tickets and I don't have any errors as such but will be speaking to a migration expert shortly so will let you know the outcome.

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