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Email Notifications on 7.3.1 version

Roja Gurram_ey6522

Hi All,

Though user is not a watcher or assignee getting the notifications for the project. Currently i have configured the Notifications only for Current Assignee & All watchers. I have attached screenshot for your reference and let me know what went wrong for getting unwanted emails ( Not a Assignee, watcher ).

NOTE : I have set a Email ISSUE ( PoST FUNCTION ) to only 2 workflow transitions but user is not there is this set up.

Can someone pls advise me ASAP. As client is fed-up on receiving unwanted emails.

Accepted answers

Dirk Ronsmans

Hi @Roja Gurram ,

You might want to try and use the Notification Helper to troubleshoot this.

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html

When you select the user and the issue he/she is getting mails from you'll see whether they should be getting any or not.

Based on that output we might need to look further.

All comments

G subramanyam

Hi @Roja Gurram welcome to the Atlassian community forum.

May I request you to access these links for your query and steps:

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html

Dirk Ronsmans

Hi @Roja Gurram ,

You might want to try and use the Notification Helper to troubleshoot this.

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html

When you select the user and the issue he/she is getting mails from you'll see whether they should be getting any or not.

Based on that output we might need to look further.

Roja Gurram_ey6522

HI Dirk,

Thanks for the response.

After following the steps based on the above article looks like USER is not receiving notifications for any of the events. Attached Project Notification Scheme, Notification helper snippet ( which i tried )for your reference.

2) Also how to disable notifications for specific Events like Issue Created, Issue updated etc.

3) And how to enable Notifications for SPECIFIC EVENTS.

Kindly advise please.

Dirk Ronsmans

@Roja Gurram ,

Can you trace back the emails that the user is getting? (as in what is the content?)

Is this really the "Issue assigned" notification? Might be worthwhile to investigate what mail they are getting before we can figure out why it is triggering.

Any apps that you have installed (email apps or automation apps) that could be throwing mails?

You mention a client and you are only working in Jira Software? Do you also have JSM and could the mails be coming from there?

More info on the mail itself might help..

Roja Gurram_ey6522

Hi Dirk,

1) Can you trace back the emails that the user is getting? (as in what is the content?)

How do i need to trace pls ?

2) Is this really the "Issue assigned" notification?2

No, For sample i have attached a screenshot.

3) Any apps that you have installed (email apps or automation apps) that could be throwing mails?

I don't think so. But we have JMWE addon.

4) You mention a client and you are only working in Jira Software? Do you also have JSM and could the mails be coming from there?

Are you asking me to ask Client ?

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