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Adding non-customer email addresses to service desk issues

Kai Möller1

I just want to involve a non-customer via eMail in an issue of jira service desk. Is it possible to involve a non-customer with email address which are not registered at jira?

Accepted answers

Paulo Hennig

Hello Kai,
By standard, you can't proceed with that goal since JIRA Service Desk won't send the notifications out to non-customers, so I'd advice you take a look into the JETI (Described by Mario) as this plugin can successful proceed with your goal.

All comments

Mario Günter

Hi Kai,

you could defina a mailbox for incoming mails and in addition a mailhandler, which processes mails from that mailbox to a specific project.

Configuration: https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

If you want either to save email address you could use a plugin such as JETI (JIRA Email This Issue form Marketplace) -> https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue With JETI you are able to save the senders mail-address to a custom field.

Cheers,
Mario

Paulo Hennig

Kai Möller1

Hi,

JETI was a good recommendation.. thanks!

so long
Kai

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