Problem installing Insight Asset Management App in cloud after migration from server

Question

Hi,

I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive an error:
"We ran into a little trouble"

Any idea?

Best regards,
Simon

Simon van Helden_324rlg · Answer

Due to the discontinued on-prem server version, I have been looking into Jira Service Management Cloud. We would like to introduce a CMDB (asset management) at the same time as the Jira Cloud.
But from my point of view there are massive problems regarding backup + restore with the Insight App. If I make a backup of Jira Cloud and restore it later, then it is necessary to reinstall the apps used. It seems that the Insight app cannot be reinstalled after a restore. It always shows an error message "We ran into a little trouble. It might just be a hiccup".

In the audit log the following entries are generated: "Failed to install app plugin.xxxxx.atlassian-connect.json".

It doesn't matter if I uninstalled the Insight app before a restore or not.

It also doesn't matter if I create a fresh site or use our Jira-server (on-prem) data for testing.

If someone wants to use this app productively, then I would currently call that brave.

If you use Atlassian's free subscriptions, you don't have the option to open tickets. Not even if you want to use a paid app from Atlassian like "Insight".

Simon van Helden_324rlg · Answer

If I delete all Jira applications (Jira Core, Jira Software and Jira Service Management) and reactivate them with the default settings (without our data), I have the same problem.
Still the error "We ran into a little trouble" appears, if I try to install the "Insight app".

We have the free Jira subscriptions, but would use (and pay) the Insight app... if this would be possible.