nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is this possible to share email account across projects?

Jan Grzybowski

Hello everybody,

Is it possible to share a common mailbox across multiples service projects and move tickets to an appropriate queue based on requestor domain?

I would like to have a generic support@mycompany.com address which all Clients could use and then set-up automation that would put the tickets in different projects - Client can have one or many projects.

Is this setup possible? How would you go about creating such flow?

Many thanks,

Accepted answers

Jack Brickey

No this is not possible OOTB. Possibly leveraging an external email handler solution that would redirect to the email for the specific project. Or maybe a solution with automation to move an issue to the appropriate project but that would get real messy even if achievable.

All comments

Jack Brickey

Jan Grzybowski

Thanks, I thought so.

Jan Grzybowski

@Jack Brickey How would you go about multiclient/multiproject scenarios - separate inboxes for separate projects?

Jack Brickey

TBH, i'm not sure as I have never attempted. It is unclear to me how you retain the actual customer vs. some intermediary email address that is intercepting and forwarding.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management