I would like to know if it is possible to exchange the email that receives the requests for an email from the company
Yes, it is possible to change your Email channel Request for a Service Management Project
You will need to create a Email Chanel Request Valid in your project / ignore this step if you already have one
Go to the Project Setting > Email Request > Edit the "Default Email Account"Make sure to make an email request end verify the logs
Hello @aleff.silva,
Thank you for reaching out to Atlassian Community!
When using Jira Service Management, it’s possible to add a custom email to receive requests via email.
If you go to Project settings > Email requests (Classic project) or Project settings > Channels > Email (Next-gen project) you will see the option to “Connect a custom email account”.
For more details, please check the documentation below:
If you have any other questions regarding this matter, please let us know.
Kind regards,Angélica
I can't change entire e-mail, just first part of it.
How can i configure that part, i don't know where i get that informations
If i put the e-mail adress and default configuration, apear this error, the langague of message is Portuguese Brazil.
Hi Aleff,
You need to talk to the IT department for them to check if the IMAP/POP port is open and they are the ones that can confirm the details you need such as mail server, protocol, and port.
||Service||Port Number|||IMAP (non-secure)|143||IMAP (secure)|993||POP (non-secure)|110||POP (secure)|995|
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