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how can i send the transition of a workflow as a link in an email?

Giorgi Tsitsvidze

hi
i need your help

can i send the transition of a workflow in an email with jira automation , or without automation rule?

i think in email will be jira link and if i klick on it, issue will transition from one status to another

if it possible how can i do this ? ... thnx .

Edit * - i have jira server ...

Accepted answers

Giorgi Tsitsvidze

if someone need solution for this question ...
first we need copy transition URL - right click mouse on button and - copy link address

this address will be like URL / issue iD / action

https some.jira.com/secure/WorkflowUIDispatcher.jspa?id=174289&action=151&tl_tokn=a283400fb7a985dd87773f24b21e05b64dec312a50fe629f4863cff957ca72496d18c6d13df_lin

this url will be same for another issue , different will be only Id

i used Automation for Jira and send email with this content

https some.jira.com/secure/WorkflowUIDispatcher.jspa?id={{issue.id}}&action=151&tl_tokn=a283400fb7a985dd87773f24b21e05b64dec312a50fe629f4863cff957ca72496d18c6d13df_lin

good luck

Christian Pascher

With Jira 9.12 this works:

https://<jiralink>/secure/CommentAssignIssue!default.jspa?id=<issueid>&action=<actionid>

All comments

Alexander Pappert

https://www.atlassian.com/software/jira/automation-template-library/rules#/labels/all/customLabelId/1453

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Curt Holley

From what i can tell, you are wanting the transition to occur based on clicking a link/button in an email.

But what would the trigger be to send that email? If there is a trigger to send an email to transition an issue, then the better option would be to get the automation to do the transition (as alluded to by @Alexander Pappert ) and send an email advising the transition has occurred.

Giorgi Tsitsvidze

hello alexander ,
thank you for your answer
this is a solution for cloud , i have jira server ...
edited question ...

i will try with smart-values .... thank you again for your time ...

Giorgi Tsitsvidze

hello curt ,

thank you for your answer and time .

i have Jira server , not Cloud .

the trigger will be "creation of task" when "When an issue is created" ...

Alexander Pappert

@Giorgi Tsitsvidze

automation is also available on server

as paid or lite version

Giorgi Tsitsvidze

yes we have already automation for jira app on server, but i don't understand how send in email transition link using app ...

Curt Holley

So, when issue created you want an email to go to someone advising they should transition that issue?

If that transition is known, then automate that. or modify the workflow so that issues (or that issue type) defaults to the right status.

If certain issues need to be transitioned upon creation, then the current workflow is not optimised.....if the workflow cannot be changed (for some reason) then automate the transition. The whole email is redundant as the automation should do the work/transition. Sending an email for someone to then manually (via an email) do the transition is missing the point of the power of the automation, is it not??

Giorgi Tsitsvidze

yes curt ... i need to send this email only with one person , and only this person Will be able to start this issue ( change status from backlog to Todo or approved status ... )

when scrum master create epic issue , epic owner must approve this task ...

i already sending issue URL {{issue.url}} , but if i can send transition link it will be great ...

Giorgi Tsitsvidze

if someone need solution for this question ...
first we need copy transition URL - right click mouse on button and - copy link address

this address will be like URL / issue iD / action

https some.jira.com/secure/WorkflowUIDispatcher.jspa?id=174289&action=151&tl_tokn=a283400fb7a985dd87773f24b21e05b64dec312a50fe629f4863cff957ca72496d18c6d13df_lin

this url will be same for another issue , different will be only Id

i used Automation for Jira and send email with this content

https some.jira.com/secure/WorkflowUIDispatcher.jspa?id={{issue.id}}&action=151&tl_tokn=a283400fb7a985dd87773f24b21e05b64dec312a50fe629f4863cff957ca72496d18c6d13df_lin

good luck

Giorgi Tsitsvidze

action - ID Will be different depending on which status issue is and which status you want to change

Makareswar Rout

atl_token varies for each issue. Please check.

Petr Bartusek

Hi @Giorgi Tsitsvidze
Is this still working or this was removed together with oldIssueView?

Thanks for answer in advance.

Christian Pascher

With Jira 9.12 this works:

https://<jiralink>/secure/CommentAssignIssue!default.jspa?id=<issueid>&action=<actionid>

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