Custom Email Address to JSM

cakriwut

Hi, 

I know that JSM can do pop3/imap integration, however due to company policy I cannot use that method.

What I want to do

1. Setup support@company.com that will forward email to JSM email address. 

2. JSM will receive from support@company.com and create ticket from original sender client@client.com

Does JSM support above configuration?

 

Thx

Dirk Ronsmans

Hey @cakriwut ,

I'm afraid not, JSM will pick up the support@company.com as the reporter and not the original sender.