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Limiting which member of a client Organization can raise high severity prod issues

Eric Trucco

Hi everyone,

A customer would like to limit who, in their organization, has the ability to raise the highest severity tickets for production issues. In essence:

a manager at Organization "Acme" can raise Sev1, 2, 3, 4 tickets
non-manager staff at Organization "Acme" can raise only Sev 3 and 4 tickets

Is there a way to enable this in JIRA service management?

Many thanks in advance,

Eric

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