Limit agent to specific organisation?

Question

Hi

Is it possible to align an agent to a specific organisation in Jira Cloud (free version)?

I want tickets raised by customers in their organisation to be automatically assigned to this agent.

Might be asking too much from the free version!

Thanks

Lee

Jack Brickey · Answer

also consider simply setting up queues by Organization. You can label the specific queue to be the specific agent if you want. I am not a fan of auto assigning an issue to an agent unless there is only one agent that would ever deal with the issues. What happens when person is on vacation?

Ravi Sagar _Sparxsys_ · Answer

Hi @MyDentons Support

You should be able to use Automation rules to achieve that. Take a look at this screenshot of the rule.

I hope it helps.

Ravi