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Jira frequent sign in prompts

Dear Community Admins,

this question is a bit complex, tried assisting a user with Jira frequent sign in prompts restore usual user experience, w/o work interrupted by Jira constantly requesting new sign in,

Issue is not caused by:

Internet connectivity, VPN stability, browser & settings, cookies, DNS,

Issue does not occur with other Atlassian products we are using, nor with other users,

which other factors could be relevant?

much thanks in advance.

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @[deleted] ,

probably it's due to session timeout. You can increase it following this guide https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @[deleted] ,

probably it's due to session timeout. You can increase it following this guide https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html

Hope this helps,

Fabio

Thank you @Fabio Racobaldo _Catworkx_ , swift and good reply,

I wonder if there are actions that user can take that don't require updates?

since that will affect other users as well, correct?

much thanks

Fabio Racobaldo _Catworkx_

this is a application change that affects all users. Afeter doing it you need to restart JIRA instance.

Ciao,

Fabio

thanks again,

seems like the link you suggested got broken somehow, was reachable , now we're getting : 'looks like we're off the beaten trach'

https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html

Much thanks

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